goingon.com

GoingOn is committed to providing the highest quality customer support and professional services to all of our clients. We believe the key to any successful implementation of our solution lies not only in the quality of the product, but also with access to a talented support and services team, detailed documentation, and a set of core client best practices. Our team of industry-leading professionals will strive to make your experience working with GoingOn among the best educational technology partnerships you will ever have.

In order to best serve you throughout this partnership, we will assign you a dedicated Client Success Manager. This team member will work closely with you, ensuring that you have access to the GoingOn resources and personnel necessary to make your initial deployment a rousing success.  Your Client Success Manager help you take advantage of exciting new functionality as we roll it out, and continue to support the growth of your network over the long term.

In addition to providing you with your day-to-day support needs, we also offer a wide range of professional services to extend your GoingOn solution.  Our professional services include:

• Technical integrations with other third-party solutions critical to your institution's mission, such as Student Information Systems (SIS), Enterprise Resource Planning Systems (ERP), and Learning Management Systems (LMS), among others.
• Custom training offerings designed for your specific environments and constituencies.
• Deployment project management for ensuring on-time and on-budget deployments.
• Workshops, planning sessions, document development, and other strategic initiatives to bring industry best practices directly to your institution.

If you have any questions about the GoingOn client support experience or would like to
speak directly with one of our Client Success Managers, please do not hesitate to email: clientservices [at] goingon.com.